Shipping Information
Everything you need to know about how we get your order to you.
Delivery times
How long will my order take?
Standard Shipping
3–7 days
Free on orders over $50
Express Shipping
1–3 days
Available on select items at checkout
Shipping rates
Tracking your order
Once your order ships, you will receive a confirmation email with your tracking number. You can use this number to track your package directly with the carrier. Tracking updates can take up to 24 hours to appear after your order ships.
You can also track your order at any time from your account page or our Track My Order page.
Important notes
- —All orders are processed within 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day.
- —We ship within the United States only at this time.
- —Some items ship directly from our supplier and may arrive in a separate package. If your order contains multiple items, they may not all arrive at the same time.
- —If your package is lost or significantly delayed, please contact us at contact@thehomepaw.com and we will resolve it.